I'm astounded that in 2020, they're still insisting on a dead tree letter! I'd be complaining about that, too - it's clearly a deliberate attempt to reduce the number of complaints! If I can write to a government minister and get a response, claim a tax rebate or make an official complaint about a Garda online, there is no sane reason why I can't complain about poor service or a bad decision from the comfort of my PC or laptop. Unless they're deliberately trying to make it harder to complain!
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Date: 2020-09-01 11:51 pm (UTC)